Your entry into EPLAN Global Support
EPLAN Solution Center for software service customers
With our online support system, the "EPLAN Solution Center", you as a software service customer receive comprehensive support through more efficient processing of your individual application questions. This accelerates your process and enables us to reply faster to you on questions that urgently need clarification. Additionally you can track the status of your tickets at any time.
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How it works in EPLAN
Creating a support question from the EPLAN Platform.
Two support levels for your demands
With the EPLAN Software Service, you can be sure that your EPLAN software is always up to date. We remain well informed about new technology trends and integrate them quickly into our applications. The EPLAN Global Support Team is available to deal with your requests quickly. Your advantage: continuous and sustainable growth.
Do you need an in-depth response to questions relating to your EPLAN products from our support specialists or via the Knowledge Center? EPLAN Software Service Basic offers you extensive support services relating to your EPLAN products:
- Availability of experts during local office hours with a response time within 24 hours
- Faster solution process with targeted responses via the multilingual and interactive Knowledge Center
- Software updates for constant innovation and state-of-the-art technologies
- EPLAN Data Portal provides device data of renowned manufacturers as an electronic product catalogue
- Online transparency with regard to processing status
Do you need faster feedback on your support requests and information on hardware and optimum administration of the EPLAN products? EPLAN Software Service Premium offers you all the same services as the Basic Level, supplemented by:
- Faster response times of 4 hours during local office hours
- Online assistance in remote mode for complex queries
- An annual administrator meeting communicating trends and tips on the optimum administration of EPLAN products
- Beta versions providing prompt information on all new features
- Hardware recommendation included
*Data Protection
For the worldwide operation of the EPLAN Solution Center, EPLAN uses a solution which is provided by an external technical service provider. The data processing can also take place outside of the EU. The service provider is obligated to comply with the applicable level of data protection in Germany (including appropriate technical and organizational measures for data security) and to comply with the instruction of EPLAN in the collection, processing and use of personal data.
